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Offers advice to administrators of libraries of all sizes to dealing with succession planning and other aspects of change, detailing how to spot potential leaders, encourage professional growth, motivate employees, and develop high-quality performers.
From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training. • Provides model staff training programs that have been proven successful in real-world applications • Addresses how to improve the delivery of customer service at all levels of personnel—librarians, general staff, student workers, and volunteers • Includes guidelines on re-training and evaluation of customer service training needs
The biography of Dr. Hwa-Wei Lee, who was awarded the highly prestigious Melvil Dewey Medal by the American Library Association in 2015, will be welcomed by readers interested in knowing not only more about Lee’s personal achievements and contributions in librarianship but also about the rapid changes in the library profession in general. The biography, written by Ms. Yang Yang of China Central Television in Beijing, was first published in Chinese in China in 2011. It was republished in Taiwan with added information in 2014. This English edition, translated by Dr. Ying Zhang of the University of California in Irvine, was updated by Lee. Throughout his childhood and youth, Lee experienced tremendous hardship during the brutal Sino-Japanese War and then the Chinese civil war, described in the first three chapters. After arriving in the United States as a graduate student from Taiwan in 1957, he struggled to realize the American dream by studying hard and working diligently in the field of librarianship for nearly half a century. The biography explores Lee’s career at major academic libraries, beginning at the University of Pittsburgh to his retirement from Ohio University, including his seven years of library directorship at the Asian Institute of Technology in Bangkok, Thailand, under the sponsorship of the U.S. Agency for International Development. After his first retirement, Lee was invited by OCLC to become a Visiting Distinguished Scholar. From there he was appointed Chief of the Asian Division at the Library of Congress and retired for the second time in 2008. The biography also highlights Lee’s contributions in international librarianship, especially in the promotion of library cooperation between the United States and China.